Telephone support is available between 9:00 a.m. and 6:00 p.m. (Eastern Time).
In most cases we recommend that you use our handy Online Support form and submit your questions electronically. We will follow-up with you on the next business day.
You can download program fixes and smaller updates from our FTP server. This server also has a special area where you can send files that may be too large for electronic mail.
We are in the process of compiling a searchable knowledge base from our archive of support incidents. This will give you the benefit of the prior experience of other users.
We invite you to subscribe to our email list. Our electronic newsletters will alert you to all important technical issues and advise you of available fixes and upgrades.